Business Innovation Development
The Company has developed the OS Invoice system, an innovation that enhances the invoice management process to be more accurate, faster, and more efficient. It is designed to automatically link data between various systems, reducing human error, increasing accuracy, and improving transparency in workflows. This system is part of the Company's Digital Transformation strategy, which aims to leverage innovation and digital technology to improve operational efficiency, align with international standards, and accommodate the increasing complexity of business operations.
Furthermore, in 2025, the Company organized the "PRTR STAR CREW AWARD 2025" project. to provide opportunities for personnel within the group of companies to showcase their potential, knowledge, and abilities through creative and innovative ideas that can be practically applied to improve work processes. The project operates under the core concept of "Think of Others," which focuses on considering others, whether colleagues, supervisors, or relevant stakeholders, to create shared value and enhance teamwork.
The selected works will be further developed and expanded to concretely improve the Company's operational processes. In 2025, a total of 9 employee teams participated in the project, reflecting the enthusiasm and involvement of personnel in driving innovation within the organization. Shortlisted works that will be further developed include:
- The work from the Plug & Play team involves using RPA and automation technologies to improve the hiring requisition approval process, reducing the time taken in the hiring process from approval to issuing employment contracts for new employees. It also prevents errors in data preparation and safeguards against the leakage of employees' personal data.
- The Ready To Pay team's achievement involves leveraging AI Chatbot and RPA technologies to improve the payment request approval process, providing employees with convenience in requesting disbursements from the accounting department. This reduces documentation steps and minimizes errors in the process. The AI Chatbot offers guidance and answers employee queries regarding the disbursement process, ensuring that requesters receive payments on time.
Results of Business and Work Process Innovation Development The key highlights can be summarized as follows:
1. Process & System Innovation and Tangible Results:
- OS Invoice System: An automated invoice management innovation that links data between operating systems, ERP systems, and Automation to send invoices to clients. It reduces operational time and costs, supports business expansion without increasing headcount, and minimizes human errors while enhancing efficiency, accuracy, speed, and transparency in accordance with international standards. This forms part of the Digital Transformation strategy to leverage technology in supporting operations.
- Service Standard Enhancement Systems: The Company possesses standardized systems, such as ISO 27001 and ISO/IEC 29110, which build client confidence in selecting the Company's services. This demonstrates operational standards and readiness to support and expand the client base efficiently compared to previous periods, resulting in the Company passing vendor selection criteria for service provision.
- Service Quality and Customer Satisfaction: In 2025, the Company received zero complaints regarding non-compliance with regulations or applicable laws. The annual Customer Satisfaction survey scored an average of 4.09 out of 5.00 (an increase from 4.05 in 2024), reflecting the continuous application of assessment outcomes to drive service innovation.
2. Internal Innovation Promotion and Tangible Results:
- Organized the "PRTR STAR CREW AWARD 2025" project under the concept "Think of Others," with 9 employee teams submitting projects. Selected initiatives were implemented in actual operations, including:
- Plug & Play Team (RPA & Automate): Improved the Hiring Requisition process, helping reduce hiring lead time from approval to contract issuance, minimizing data errors, and preventing personal data leaks.
- Ready To Pay Team (AI Chatbot & RPA): Improved the Payment Request process, helping reduce paper documentation and operational errors. By deploying an AI Chatbot to answer reimbursement inquiries, employees receive convenient support and timely disbursements.